Your Rights as a Patient
Weiser Memorial Hospital employees and health care providers will show you respect, maintain your dignity and make you feel as comfortable as possible while you are receiving care from us.
Good health care is a partnership. You can help by providing accurate and timely information to your health care providers, asking questions, and following your individualized care plan. We want you and your family to make informed choices about your plan of care.
Information about you and your care will be kept completely confidential (private). Your medical records are private and only you or other authorized people or agencies are allowed to see them. You have the right to see your medical records. To see your records, you will need to give us a request in writing. It may take a day or two for us to make your medical records available.
Patient Safety
Thank you for giving us the opportunity to care for you or your loved one, we are here to serve.
The Weiser Memorial Hospital staff including the administrative team, physicians, and clinical staff are highly committed and actively engaged in ensuring a safe quality experience with our patients while under our care.
Weiser Memorial Hospital strives for excellence by voluntarily participating in the National Patient Safety Goals Project for Critical Access Hospitals, voluntary reporting to the Idaho Hospital Association and Centers for Medicare and Medicaid Services.
In addition, ongoing education and partnerships with leading regional hospitals assists our staff in maintaining competency, expertise and opportunities for furthering education. As an organization we value teamwork and collaboration, not only with each other but with our families and patients. In fact, family involvement is critical to the recovery of our patients. We highly encourage open communication between family and staff to assist in care planning and meeting the needs of the patient.
Spiritual Care
You and your family have the right to have your cultural, psychosocial, spiritual, and personal values, beliefs, and preferences respected, as long as they do not harm others or interfere with your treatment.
If you would like to speak with a member of the clergy, please tell your caregiver. If you have spiritual beliefs regarding specific medical treatments, please discuss these beliefs with your physician.
Language Services
If you require special accommodations for vision, hearing, speech, language, or cognitive impairment, please tell Admitting staff or your nurse and we will do everything possible to meet these needs.
There is no charge for these services.
If you believe that WMH has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance in person or by mail, fax, or email at:
Patient Relations
645 E. 5th Street
Weiser, ID 83672
Phone: 208-549-4449
Fax: 414-4268
You can also file a civil rights complaint with the U.S. Department of Health and Human Service, Office of Civil Rights, electronically through the Office for Civil Rights Complaint Portal https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at:
DNV provides five channels for submitting a hospital complaint:
DNV Healthcare USA Inc.
Attn: Hospital Complaints 4435 Aicholtz Road, Suite 900 Cincinnati, OH 45245
Phone (866) 496-9647
Fax (281) 870-4818
www.dnvhealthcareportal.com/patient-complaint-report